Services
At New Source Medical we believe our Service & Customer Support Operations are critical to our success and growth. We have a responsive, reliable customer service team ready to take your order for a delivery, pickup, or service 24 hours a day, 7 days a week, 365 days a year. Our highly trained service technicians will fulfill your request with the required expediency. Our model is built upon strong local service with solid national support.
Customer Service Support Team
The New Source Medical Customer Service Team is available to assist customers with placing orders, scheduling pickups or services. Customers can reach one of our dedicated Customer Service Representatives at 800-859-5512 24 hours a day, 7 days a week, 365 days a year.
Online at MyNewSourceMed.com
Our Customer Online Portal – MyNewSourceMed.com, offers everything that Long-Term Acute Care hospitals and Long-Term Care facilities need to manage their rental business. We have partnered with our customers to ensure the design of our portal is user friendly and easy to request a delivery, pickup, or service. The convenient tools provide real-time information to manage equipment rentals at a chain or facility level from ordering to invoicing, and every step in-between. We strive to keep evolving our portal to exceed our customer expectations!
Our Sales & Service Team
New Source Medical has the infrastructure in place to Support Our Customers with Regional Distribution & Service Centers nationwide. A service fleet positioned to meet our customer needs, our Service Technicians are responsible for quickly and efficiently placing new equipment into customer facilities, routinely maintaining existing products, and responding to customer service requests to transport adjust or redistribute existing products. Our Sales and Clinical Staff provide in-service training and support on our Therapeutic Support Surfaces and Negative Pressure Wound Therapy. Making sure our customers can provide the best care to their patients, is the driver behind everything we do!
Use of Technology for Efficient Service
All New Source Medical vehicles are GPS tracked on a real-time basis. This allows us to dispatch service requests efficiently to our local Field Service Technician, based on their location to the facility. This translates into direct time savings for facility staff, and eases the worry associated with ordering items and wondering about delivery.